Managing your business’s reputation is pretty straight forward at face value.
- Reply to reviews
- Watch for issues
- Handle negative reviews as they arise
- Get more reviews
Reputation management isn’t complicated, but it is time consuming, and can be more nuanced than many marketers and business owners realize. Keeping up requires that you check in on each and every review channel daily, while getting more reviews requires a repeatable process for in-store or post-sale solicitation. Negative review handling can also be dicey. Delete your negative reviews and future consumers won’t trust your unrealistically high star-rating; Argue with the unhappy customer, and you may just start a flame war in view of the public.
ThinkBetter works with the best reputation management vendors in the game. We make sure they’re doing it right, so your reviews all get replies, their number grows, and any negative feedback is handled appropriately. Most importantly, we’ll find you an affordable solution, so you can get back to business, and stop worrying about the minutia. You have enough to do as it is!